At Cryso Link, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

We accept returns and refunds only if the product is defective, damaged, or incorrect upon delivery.

To be eligible for a return or refund, the following conditions must be met:

• The issue must be reported within 48 hours of delivery.
• The product must be in its original packaging, unused, and in the same condition as received.
• Clear photos or videos showing the defect or issue must be sent to [email protected] for verification.

2. Return Process

1. Contact our support team at [email protected] within 48 hours of receiving your order.
2. Provide your order details, proof of damage/defect, and a brief explanation of the issue.
3. Our team will review the request and respond within 3-5 business days with further instructions.

3. Refund Policy

• If the return is approved, we will offer either:
  • A replacement of the same product (if available)
• No cash refunds will be provided.
• Refunds will be processed within 7-10 business days after return approval.

4. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind or wrong product ordered.
• Products that have been used, tampered with, or not in original condition.
• Damage caused by misuse, mishandling, or external factors.

5. Cancellation Policy

• Orders can only be canceled before shipment by contacting us at [email protected].
• Once the order is shipped, cancellations are not possible.

For any questions or concerns, feel free to contact us at [email protected].